United Medical Group
Here's exactly what to expect — from your first health questionnaire to your first consultation with a board-certified MD.
Your Journey
Most patients complete intake, registration, and identity verification in under 10 minutes. Account activation typically takes 1 business day.
Before creating an account, you'll complete a guided intake questionnaire tailored to your treatment area — weight loss, men's health, hair loss, or general care. This gives your physician a clinical picture before you even meet.
Your answers pre-fill your account automatically — you won't need to re-enter anything during registration.
After intake, you're directed to registration. Your intake data is already linked — just set up your login credentials and secure your account.
Two-factor authentication is mandatory. It protects your health records from unauthorized access — even if your password is compromised.
Before any prescription can be written, we verify that you are who you say you are. This is called IAL2 — Identity Assurance Level 2 — the federal standard used by healthcare platforms for safe prescribing.
IAL2 (Identity Assurance Level 2) is the NIST standard that verifies a person's identity is real and belongs to them. We require it because prescribing medications to the wrong person isn't just a legal issue — it's a patient safety issue.
Prevents someone else from obtaining prescriptions in your name and creating a false medical record linked to your identity.
Federal and state law requires licensed physicians to verify patient identity before prescribing. IAL2 satisfies this requirement for telehealth.
Your ID and face scan are encrypted at rest using the same standards used by banks. Our team reviews them manually — no AI face-matching software.
Once you submit your identity documents, our team manually reviews them to confirm everything matches. This human review step is by design — we don't rely solely on automated software.
Account activation is required before booking any appointment. This step cannot be skipped — it is how we ensure every patient on our platform is who they say they are.
Once activated, your patient portal is fully unlocked. Your intake data, preferred pharmacy, and medical history are already pre-loaded for your physician.
Visit Types
Three ways to see your provider. Same quality care.
Face-to-face with your provider via secure encrypted video.
Voice consultation when video isn't needed.
Secure text-based consultation for simple needs.
Booking Options
See a provider right now or book ahead — both options available once your account is activated.
During Your Visit
Your telehealth visit works just like an in-person appointment — minus the waiting room.
Confirm you're in a private location before your session begins. We protect your health information by keeping sessions out of public spaces.
See your provider's real-time status. Your session starts automatically when they're ready — no clicking "join" or refreshing.
Your provider already reviewed your intake. They discuss your history, examine your concerns, and build your treatment plan — the same as an in-office visit.
Visit notes saved to your record. Prescriptions sent to your pharmacy. Message your provider with follow-up questions anytime.
Complete your intake in 5 minutes. Your physician review is waiting.
Begin Your Intake →