United Medical Group
Here's exactly what to expect — from your first health questionnaire to your first consultation with a board-certified MD.
Your Journey
Most patients complete intake, registration, and identity verification in under 10 minutes. Account activation typically takes 1 business day.
Before creating an account, you'll complete a guided intake questionnaire tailored to your treatment area — weight loss, men's health, hair loss, or general care. This gives your physician a clinical picture before you even meet.
Your answers pre-fill your account automatically — you won't need to re-enter anything during registration.
After intake, you're directed to registration. Your intake data is already linked — just set up your login credentials and secure your account.
Two-factor authentication is mandatory. It protects your health records from unauthorized access — even if your password is compromised.
Before any prescription can be written, we verify that you are who you say you are. This is called IAL2 — Identity Assurance Level 2 — the federal standard used by healthcare platforms for safe prescribing.
IAL2 (Identity Assurance Level 2) is the NIST standard that verifies a person's identity is real and belongs to them. We require it because prescribing medications to the wrong person isn't just a legal issue — it's a patient safety issue.
Prevents someone else from obtaining prescriptions in your name and creating a false medical record linked to your identity.
Federal and state law requires licensed physicians to verify patient identity before prescribing. IAL2 satisfies this requirement for telehealth.
Your ID and face scan are encrypted at rest using the same standards used by banks. Our team reviews them manually — no AI face-matching software.
Once you submit your identity documents, our team manually reviews them to confirm everything matches. This human review step is by design — we don't rely solely on automated software.
Account activation is required before booking any appointment. This step cannot be skipped — it is how we ensure every patient on our platform is who they say they are.
Once activated, your patient portal is fully unlocked. Your intake data, preferred pharmacy, and medical history are already pre-loaded for your physician.
Inside the Portal
Real screens from the YourMD patient portal — the same ones you'll see after your first sign-in.
Your first sign-in opens a short tour of the portal — about a minute, and you can skip it anytime. Everything it covers stays available in the sidebar.
Add your contact details, pharmacy and insurance card, then review and sign your telehealth consent and privacy forms. Consents take about a minute and are required before your first visit.
Book a video, audio or chat visit for a time that works for you — or take a same-day slot when your physician is available. You join from any phone or computer, no app to install.
Treatment subscriptions are flat monthly self-pay pricing with medication included. General telehealth consults can be paid by card or billed to insurance where accepted — your choice at booking.
After each visit you can read your doctor's notes, see orders and lab results, and track prescriptions — all in your Health Record. Download or share it whenever you need it.
Profile & Settings puts your insurance card, payment methods, signed consents, documents and prescriptions one tap away — and lets you authorize a guardian or representative to help manage your care.
Add allergies, medications, conditions and surgeries — including care you received elsewhere. Every entry is labeled by source, so you and your physician can always tell what you reported from what was prescribed or verified at YourMD.
Your session locks itself after a period of inactivity, the way HIPAA expects. Set a 6–8 digit PIN to unlock it quickly instead of retyping your full password.
Browse physician-supervised plans, complete a health intake, and a board-certified MD reviews it and writes your prescription when appropriate. Medication ships to your door and you can message your doctor anytime.
Every plan lists its monthly price and exactly what is included before you subscribe — no hidden add-ons, and no insurance required.
Telehealth consent, privacy and HIPAA acknowledgment, billing terms, and treatment-specific consents are reviewed and signed in the portal — then stored in your record where you can reread them anytime.
Secure, HIPAA-compliant messaging with your care team — separate threads for clinical and administrative questions. Replies typically arrive within one business day.
Appointment confirmations, prescription updates, lab results, billing and subscription notices all land in one place, filterable by type.
See a doctor now, schedule ahead, request refills, check records and read messages from your phone — no app required.
Search a structured FDA medication database for side effects, indications and interactions, in plain language. These are educational tools only — they do not diagnose, treat or prescribe, and they never replace your physician.
Answer a few questions, add photos, and a board-certified physician responds within 12 hours. It opens with a safety check — anything urgent is routed to a live visit, urgent care or 911 instead of waiting on an async reply.
Invoices, payments, outstanding balance and receipts in one view — with saved payment methods managed through Stripe. Receipts are what you submit for HSA/FSA reimbursement.
Search verified manufacturer savings programs and copay cards for the medication you take, and download, email or share any card. Open to anyone, patient or not.
The navigation guide lists every section available to you, with what lives where. Sections you have not unlocked yet are greyed out, so nothing is hidden — you can always see what is there.
Visits, prescriptions, labs, documents and subscriptions all write back to one health record that you own — and can export or share whenever you want.
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Visit Types
Three ways to see your provider. Same quality care.
Face-to-face with your provider via secure encrypted video.
Voice consultation when video isn't needed.
Secure text-based consultation for simple needs.
Booking Options
See a provider right now or book ahead — both options available once your account is activated.
During Your Visit
Your telehealth visit works just like an in-person appointment — minus the waiting room.
Confirm you're in a private location before your session begins. We protect your health information by keeping sessions out of public spaces.
See your provider's real-time status. Your session starts automatically when they're ready — no clicking "join" or refreshing.
Your provider already reviewed your intake. They discuss your history, examine your concerns, and build your treatment plan — the same as an in-office visit.
Visit notes saved to your record. Prescriptions sent to your pharmacy. Message your provider with follow-up questions anytime.
Insurance
Telehealth consultations with United Medical Group PLLC may be covered by your private insurance — and you can optionally have us submit the claim on your behalf.
Under federal law and Nevada state law (NRS 687B.0303), insurance companies are required to cover telehealth services at the same rate as in-person visits. You do not need an in-network provider. If your insurer denies a telehealth claim, you have the right to appeal — and we provide all documentation needed to support it.
Optionally add your private insurance details during intake or in your patient profile. Takes 30 seconds.
After your visit, we submit a professional claim (CMS-1500) to your insurer with the correct diagnosis and procedure codes.
If your insurer pays the claim, great — you owe nothing beyond any applicable copay or deductible.
Your saved credit card is charged the standard consultation fee only. No balance billing. We never charge more than the original consult cost.
Complete your intake in 5 minutes. Your physician review is waiting.
Begin Your Intake →