United Medical Group

Physician-quality care, from anywhere.

Here's exactly what to expect — from your first health questionnaire to your first consultation with a board-certified MD.

See It In Action

See how a YourMD visit works, start to finish.

From signing in to following up — the same secure flow whether you’re seen on-demand or by appointment. Sign in, tell us what is going on, complete a guided intake, and connect with a licensed physician. Your intake helps the physician prepare and can be added to your YourMD health record. You choose your visit type at booking — video ($50), audio ($40), or secure chat ($20).

Silent visual walkthrough — captions describe each step. Demonstration using sample information; actual screens and visit flow may vary.

Read the walkthrough as text
  1. Sign in. Sign in or create your account with a secure, protected sign-in.
  2. Choose care. Tell us what you need help with; your questions adapt to the reason for your visit.
  3. On-demand or scheduled. Be seen now or book an appointment that fits your day — both lead into the same intake and visit.
  4. Health intake. Complete a guided questionnaire about your concern, history, medications, and allergies before the visit. This information can be added to your YourMD health record.
  5. Get ready. A quick camera, microphone, speaker, and connection check.
  6. Provider matching. For on-demand visits, we find an available provider licensed in your state.
  7. Your visit. Meet your licensed physician by video, audio, or secure chat — no app to download.
  8. Stays connected. If your connection drops, you return to the same visit, right where you left off.
  9. Your care plan. When clinically appropriate, your licensed physician completes and signs your care plan.
  10. Follow-up. Your visit summary, prescriptions, messages, and next steps wait in your patient portal.

Demonstration using sample information. Actual screens and visit flow may vary.

Your Journey

How it works, step by step.

Most patients complete intake, registration, and identity verification in under 10 minutes. Account activation typically takes 1 business day.

1
Start Here · ~5 min

Smart Health Intake

Before creating an account, you'll complete a guided intake questionnaire tailored to your treatment area — weight loss, men's health, hair loss, or general care. This gives your physician a clinical picture before you even meet.

  • Tell us your health goals and current symptoms
  • Enter your current medications, allergies, and health history
  • Provide your preferred pharmacy for prescriptions
  • Share your primary care physician and referring provider (if any)
  • Choose your preferred appointment type (video, audio, or chat)

Your answers pre-fill your account automatically — you won't need to re-enter anything during registration.

2
Account Setup · ~3 min

Create Your Secure Account

After intake, you're directed to registration. Your intake data is already linked — just set up your login credentials and secure your account.

  • Confirm your name, date of birth, and contact details
  • Create a strong password (we enforce NIST security standards)
  • Set up two-factor authentication (2FA) using an authenticator app like Google Authenticator or Authy — required for all accounts
  • Review and sign the HIPAA Notice of Privacy Practices and Terms of Service

Two-factor authentication is mandatory. It protects your health records from unauthorized access — even if your password is compromised.

3
Identity Verification · ~3 min

Identity Verification (IAL2)

Before any prescription can be written, we verify that you are who you say you are. This is called IAL2 — Identity Assurance Level 2 — the federal standard used by healthcare platforms for safe prescribing.

  • Step 1 — Government ID: Upload a photo of your government-issued ID (driver's license, state ID, or passport) — front and back
  • Step 2 — Live Face Scan: Complete a quick 3-angle face scan (front, turn left, turn right) directly in your browser — no app needed. Takes about 60 seconds.
  • The face scan is captured live and watermarked with your email and timestamp — it cannot be a photo of a photo
  • Your ID images are encrypted with military-grade encryption on our servers and never shared with third parties

What is IAL2 and why do we require it?

IAL2 (Identity Assurance Level 2) is the NIST standard that verifies a person's identity is real and belongs to them. We require it because prescribing medications to the wrong person isn't just a legal issue — it's a patient safety issue.

🛡️

Protects You

Prevents someone else from obtaining prescriptions in your name and creating a false medical record linked to your identity.

⚕️

Safe Prescribing

Federal and state law requires licensed physicians to verify patient identity before prescribing. IAL2 satisfies this requirement for telehealth.

🔒

Your Data Is Safe

Your ID and face scan are encrypted at rest using the same standards used by banks. Our team reviews them manually — no AI face-matching software.

What you'll need: A government-issued photo ID (driver's license, state ID, or US passport) and a device with a front-facing camera (phone, tablet, or laptop). The live face scan takes under 60 seconds and works in any modern browser — no download required.
4
Our Team Reviews · Typically same day

Clinical Team Review & Activation

Once you submit your identity documents, our team manually reviews them to confirm everything matches. This human review step is by design — we don't rely solely on automated software.

  • Our team checks that your government ID is valid and matches your face scan
  • Reviews typically complete within a few hours during business hours
  • You'll receive an email the moment your account is activated
  • If there's an issue (blurry photo, expired ID), we'll contact you directly with instructions to resubmit

Account activation is required before booking any appointment. This step cannot be skipped — it is how we ensure every patient on our platform is who they say they are.

5
You're In

Book Your First Appointment

Once activated, your patient portal is fully unlocked. Your intake data, preferred pharmacy, and medical history are already pre-loaded for your physician.

  • On-demand: See an available physician right now — we match you to a provider licensed in your state within minutes
  • Scheduled: Browse provider calendars and book a specific date and time that works for you
  • Choose video ($50), audio ($40), or chat ($20) based on your preference
  • Your physician reviews your intake before the visit — no need to re-explain your history
  • Prescriptions sent directly to your preferred pharmacy after the visit

Inside the Portal

See the patient portal before you sign up.

Real screens from the YourMD patient portal — the same ones you'll see after your first sign-in.

A guided welcome — YourMD patient portal
Your first sign-in

A guided welcome

Your first sign-in opens a short tour of the portal — about a minute, and you can skip it anytime. Everything it covers stays available in the sidebar.

Profile and consents — YourMD patient portal
Your first sign-in

Profile and consents

Add your contact details, pharmacy and insurance card, then review and sign your telehealth consent and privacy forms. Consents take about a minute and are required before your first visit.

On-demand or scheduled — YourMD patient portal
Your first sign-in

On-demand or scheduled

Book a video, audio or chat visit for a time that works for you — or take a same-day slot when your physician is available. You join from any phone or computer, no app to install.

Clear ways to pay — YourMD patient portal
Your first sign-in

Clear ways to pay

Treatment subscriptions are flat monthly self-pay pricing with medication included. General telehealth consults can be paid by card or billed to insurance where accepted — your choice at booking.

Your complete record — YourMD patient portal
Your first sign-in

Your complete record

After each visit you can read your doctor's notes, see orders and lab results, and track prescriptions — all in your Health Record. Download or share it whenever you need it.

Everything in one place — YourMD patient portal
Using your portal

Everything in one place

Profile & Settings puts your insurance card, payment methods, signed consents, documents and prescriptions one tap away — and lets you authorize a guardian or representative to help manage your care.

You own your record — YourMD patient portal
Using your portal

You own your record

Add allergies, medications, conditions and surgeries — including care you received elsewhere. Every entry is labeled by source, so you and your physician can always tell what you reported from what was prescribed or verified at YourMD.

Private on shared devices — YourMD patient portal
Using your portal

Private on shared devices

Your session locks itself after a period of inactivity, the way HIPAA expects. Set a 6–8 digit PIN to unlock it quickly instead of retyping your full password.

Subscribe to a treatment plan — YourMD patient portal
Using your portal

Subscribe to a treatment plan

Browse physician-supervised plans, complete a health intake, and a board-certified MD reviews it and writes your prescription when appropriate. Medication ships to your door and you can message your doctor anytime.

Pricing you can see up front — YourMD patient portal
Using your portal

Pricing you can see up front

Every plan lists its monthly price and exactly what is included before you subscribe — no hidden add-ons, and no insurance required.

Consents you can read and keep — YourMD patient portal
Between visits

Consents you can read and keep

Telehealth consent, privacy and HIPAA acknowledgment, billing terms, and treatment-specific consents are reviewed and signed in the portal — then stored in your record where you can reread them anytime.

Message your care team — YourMD patient portal
Between visits

Message your care team

Secure, HIPAA-compliant messaging with your care team — separate threads for clinical and administrative questions. Replies typically arrive within one business day.

Nothing gets missed — YourMD patient portal
Between visits

Nothing gets missed

Appointment confirmations, prescription updates, lab results, billing and subscription notices all land in one place, filterable by type.

The same portal on your phone — YourMD patient portal
Between visits

The same portal on your phone

See a doctor now, schedule ahead, request refills, check records and read messages from your phone — no app required.

Look up your medications — YourMD patient portal
Between visits

Look up your medications

Search a structured FDA medication database for side effects, indications and interactions, in plain language. These are educational tools only — they do not diagnose, treat or prescribe, and they never replace your physician.

Photo consults, reviewed by a physician — YourMD patient portal
More in your portal

Photo consults, reviewed by a physician

Answer a few questions, add photos, and a board-certified physician responds within 12 hours. It opens with a safety check — anything urgent is routed to a live visit, urgent care or 911 instead of waiting on an async reply.

Billing without surprises — YourMD patient portal
More in your portal

Billing without surprises

Invoices, payments, outstanding balance and receipts in one view — with saved payment methods managed through Stripe. Receipts are what you submit for HSA/FSA reimbursement.

YourMDRx Savings — free, no sign-up — YourMD patient portal
More in your portal

YourMDRx Savings — free, no sign-up

Search verified manufacturer savings programs and copay cards for the medication you take, and download, email or share any card. Open to anyone, patient or not.

A map of the whole portal — YourMD patient portal
More in your portal

A map of the whole portal

The navigation guide lists every section available to you, with what lives where. Sections you have not unlocked yet are greyed out, so nothing is hidden — you can always see what is there.

It all comes back to your record — YourMD patient portal
More in your portal

It all comes back to your record

Visits, prescriptions, labs, documents and subscriptions all write back to one health record that you own — and can export or share whenever you want.

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Visit Types

Choose how you connect.

Three ways to see your provider. Same quality care.

Video Visit

$50 /visit

Face-to-face with your provider via secure encrypted video.

  • HD video + audio
  • Screen sharing
  • Family member can join
  • Real-time SOAP notes

Audio Visit

$40 /visit

Voice consultation when video isn't needed.

  • Clear audio connection
  • No camera required
  • Great for follow-ups
  • Works on any device

Chat Visit

$20 /visit

Secure text-based consultation for simple needs.

  • Secure messaging
  • Transcript auto-saved
  • Share photos
  • At your own pace

Booking Options

On-demand or scheduled.

See a provider right now or book ahead — both options available once your account is activated.

On-Demand

See a Provider Now
1
Click "See a Provider Now" from your patient portal
2
We detect your state and find a licensed provider available now
3
Provider gets your request — they have up to 5 minutes to accept it
4
If not accepted, automatically matched to the next available provider
5
Enter the virtual waiting room — your physician reviews your intake
6
Session begins when your provider is ready

Scheduled

Book Ahead
1
Browse providers licensed in your state
2
View their available calendar slots
3
Pick your date, time, and visit type (video / audio / chat)
4
Provider reviews and confirms your appointment
5
Join from any device at your appointment time — no download needed
6
Complete your visit and receive your treatment plan

Your Options

Care that adapts to availability.

Getting care shouldn’t depend on one rigid appointment system. Whether you need care immediately, later today, or at a time that fits your schedule, YourMD offers multiple ways to connect with a licensed clinician — designed to adapt to physician availability so you always have the best available option.

On-Demand Visits

Fastest

When a physician is online and accepting patients, request a visit with a single click. Your request goes straight to an available doctor, who has up to 5 minutes to accept it. Once accepted, your consultation begins over secure chat, phone, or video — whichever visit type you chose.

Best for:

  • Minor illnesses
  • Medication questions
  • Urgent but non-emergency concerns
  • Prescription refills, when appropriate

Schedule an Appointment

Plan ahead

If no physician is immediately available — or you simply prefer to plan ahead — book against a physician’s real-time calendar availability. Choose the date and time that works best for you and we’ll reserve it with the provider you picked.

Ideal if:

  • You have a busy schedule
  • You prefer a specific physician
  • You want to plan your visit in advance
  • You need more time for a detailed consultation

Asynchronous Consultations

No live visit needed

Sometimes you don’t need to speak with a clinician live. Complete a structured medical questionnaire and a licensed clinician reviews it carefully and responds within 12 hours. They may provide treatment recommendations, prescribe medication when clinically appropriate and legally permitted, request additional information, or recommend scheduling a live visit.

Convenient when:

  • Your issue isn’t urgent
  • You’re busy or unavailable for a live visit
  • You prefer written communication
  • You want to avoid waiting for a scheduled appointment
What to expect

On-demand — a physician has up to 5 minutes to accept your request. That is the acceptance window, not a guaranteed visit start time.

Scheduled — seen at your selected appointment time.

Asynchronous — clinician response expected within 12 hours.

If every physician is busy — you join a virtual queue with your place in line and an estimated wait, and we notify you when a physician is ready. You do not have to watch the screen.

If nobody accepts in time — we show you the fastest remaining options straight away, and everything you have already entered is kept, so you never fill the same forms in twice.

Safety questions come first

Before you choose a visit type, and before you pay anything, everyone answers a short set of safety questions. It takes well under a minute, and it is the same set whatever you came to us for.

If your answers suggest an emergency, we stop there and tell you to get emergency care. We will not take a booking or a payment for something we cannot safely treat.

If your answers suggest something urgent, you can still be seen — but we will point you to a same-day visit rather than a message-based one, and we tell your physician before they pick up your visit. We would rather move you to the right kind of appointment than turn you away.

Everything else continues straight to your choice of visit.

If everyone is busy, you keep your place

Physicians see one patient at a time. When every physician licensed in your state is already in a visit, we do not turn you away and we do not make you start over. You join a virtual queue and are connected to the first physician who becomes available.

You see your place in line and an estimated wait. The estimate is based on how long recent visits have actually taken, and it is an estimate — not a promise of an exact time.

You do not have to sit and watch the screen. Close the page and get on with your day. We notify you in your patient portal and by email — and by text if you asked us to — the moment a physician is ready for you. Your place is held while you are away.

The line is first come, first served. The only thing that moves someone ahead is a clinical one: if your answers to the safety questions suggest something that needs to be seen sooner, you are moved up. Nothing else changes your place — not your plan, not what you paid.

You can leave the line at any time and book a specific appointment or submit an asynchronous consultation instead. Whatever you have already entered is kept, so you never fill in the same forms twice.

If we cannot connect you at all and you have already paid, we add a visit credit to your account — your next visit is on us. We would rather owe you a visit than keep money for care you did not receive.

How we let you know it’s your turn

If every physician licensed in your state is already with a patient, you join a short line rather than being turned away. You don’t have to sit and watch the screen. Close the page and carry on — your place is saved.

When a physician becomes available we notify you in your patient portal and by email. If you have given us a mobile number, we may also send one text message from a toll-free number.

That text is sent once per visit request, only at the moment a physician is ready for you. It is a service message about care you asked for — never marketing, and we do not text you about products or offers. It never names your physician or your reason for visiting, so nothing private appears on your lock screen. Message and data rates may apply.

The toll-free number sends only — nobody reads replies to it. To reach us, call 914-996-8763 or message your physician in the patient portal. Reply STOP to that number at any time to stop the texts; your portal and email notifications continue either way, so you will still be told when it is your turn.

YourMD is not for medical emergencies. If you are experiencing chest pain, difficulty breathing, signs of a stroke, severe bleeding, thoughts of harming yourself, or any other life-threatening symptoms, call 911 or go to the nearest emergency department immediately. Do not wait for a telehealth response.

If Your Doctor Isn’t Available

You’re never left wondering what to do next.

Healthcare doesn’t always happen during perfect hours. If your preferred physician is offline, seeing another patient, taking a scheduled break, or otherwise unavailable, YourMD automatically gives you alternative ways to receive care.

Request another available physician

We match you with the next clinician licensed in your state who is online and accepting patients.

Schedule the next available appointment

Pick a published slot on any licensed provider’s calendar, including your preferred physician’s.

Submit an asynchronous consultation

Reviewed by a licensed clinician, with a response within 12 hours.

Come back when clinicians are online

Your portal shows live provider status, so you can request an on-demand visit the moment one is available.

Physician Availability

Doctors manage their own schedules.

When a physician is online and accepting patients, you’ll see the option to request an immediate visit. When they’re unavailable, you’ll see available appointment times or the option to submit an asynchronous consultation whenever that’s clinically appropriate. This flexibility reduces unnecessary waiting while letting physicians safely manage patient demand.

Built around real patient needs

Every patient is different. Some need immediate attention. Some prefer to book ahead. Others simply want a doctor to review their information without interrupting their day. Instead of forcing everyone into the same workflow, YourMD supports multiple care pathways so you can choose the option that fits your situation.

Growing our physician network

We’re intentionally expanding our physician network in phases so we can maintain high standards of care while increasing availability. As more clinicians join YourMD, patients will benefit from expanded coverage, additional appointment times, and greater access to on-demand care. Our long-term goal is simple: make it easier for patients to reach licensed clinicians whenever and however they need care.

During Your Visit

What to expect.

Your telehealth visit works just like an in-person appointment — minus the waiting room.

Privacy Check

Confirm you're in a private location before your session begins. We protect your health information by keeping sessions out of public spaces.

Virtual Waiting Room

See your provider's real-time status. Your session starts automatically when they're ready — no clicking "join" or refreshing.

Your Consultation

Your provider already reviewed your intake. They discuss your history, examine your concerns, and build your treatment plan — the same as an in-office visit.

After Your Visit

Visit notes saved to your record. Prescriptions sent to your pharmacy. Message your provider with follow-up questions anytime.

HIPAA Compliant
Board-Certified MDs
IAL2 Identity Verified
Encrypted Sessions
Available 24/7
No App Needed

Insurance

We bill your insurance first.

Telehealth consultations with United Medical Group PLLC may be covered by your private insurance — and you can optionally have us submit the claim on your behalf.

⚖️
Your Rights Under Telehealth Parity Law

Under federal law and Nevada state law (NRS 687B.0303), insurance companies are required to cover telehealth services at the same rate as in-person visits. You do not need an in-network provider. If your insurer denies a telehealth claim, you have the right to appeal — and we provide all documentation needed to support it.

1️⃣
Add Your Insurance

Optionally add your private insurance details during intake or in your patient profile. Takes 30 seconds.

2️⃣
We Submit the Claim

After your visit, we submit a professional claim (CMS-1500) to your insurer with the correct diagnosis and procedure codes.

3️⃣
Insurance Pays

If your insurer pays the claim, great — you owe nothing beyond any applicable copay or deductible.

⚠️
If Claim Is Denied

Your saved credit card is charged the standard consultation fee only. No balance billing. We never charge more than the original consult cost.

✓ Our Insurance Billing Commitment
  • Insurance billing is always optional — our standard rates apply whether or not you have insurance
  • We submit to your private commercial insurance only — we do not participate in Medicare or Medicaid
  • No surprise bills — if denied, you pay the consult cost you already agreed to. Nothing more, ever.
  • DTC subscription plans are credit card only and are not submitted to insurance
  • A valid credit card is required on file as a backup payment method before we submit any claim
Start Your Visit → Add Insurance Info

Ready to get started?

Complete your intake in 5 minutes. Your physician review is waiting.

Begin Your Intake →