Privacy Policy

1. Introduction

This Privacy Policy explains how YourMD Online LLC ("YourMD Telehealth," "we," "our," or "us") collects, uses, stores, and protects your information when you use our platform and services.

By accessing https://telehealth.yourmd.online or using any telehealth service provided through United Medical Group, you consent to the practices described in this policy.

2. Information We Collect

We collect the following categories of information:

a) Protected Health Information (PHI)

• Medical history, symptoms, lab results, prescriptions, and diagnoses
• Information disclosed during telehealth consultations
• Records necessary for insurance billing and continuity of care

b) Personal Identifiable Information (PII)

• Full name, date of birth, gender, address, phone, email
• Government-issued identifiers where required by law (e.g., Medicaid/Medicare ID)

c) Technical Information

• IP addresses, device identifiers, browser data
• Session activity for security and audit compliance

3. How We Use Your Information

Your information may be used to:

• Deliver telehealth consultations and manage your care
• Verify your identity and provider credentials
• Bill insurance carriers, Medicare, Medicaid, or self-pay accounts
• Improve platform performance, security, and usability
• Comply with HIPAA and other federal/state laws

4. HIPAA Compliance

We comply fully with the Health Insurance Portability and Accountability Act (HIPAA) and implement strict safeguards to protect your Protected Health Information:

• Encrypted data transmission (TLS/SSL)
• Secure storage and controlled access
• Audit logs for PHI access
• Business Associate Agreements (BAAs) with vendors

5. Third-Party Disclosures

We do not sell, rent, or share your personal or health information for marketing purposes. We may disclose limited data:

• To your treating providers within United Medical Group
• To insurance carriers, Medicare, or Medicaid for payment processing
• To comply with law enforcement or regulatory authorities where legally required

6. Section 230 Protection

7. Data Retention

• Medical records are maintained as required by federal and state laws.
• You may request a copy of your records by emailing admin@theunitedmedicalgroup.com.
• We delete or anonymize inactive accounts after retention requirements expire.

8. Security Measures

We maintain strict security protocols:

• End-to-end encryption for telehealth sessions
• Multi-factor authentication for providers
• Regular penetration testing and HIPAA risk assessments
• Immediate breach notifications as required by law

9. Children's Privacy

Our telehealth platform is not intended for use by anyone under 18 years old without parental/guardian consent. For minors, guardians must complete informed consent before initiating services.

10. Your Rights

You have the right to:

• Request a copy of your PHI
• Request corrections to inaccurate data
• Request limitations on certain data sharing
• Withdraw consent to use telehealth at any time

11. Limitation of Liability

12. Updates to This Policy

We reserve the right to update this policy at any time. Changes will be effective upon posting to https://telehealth.yourmd.online.

13. Contact Us

For privacy inquiries, please contact: