Your First YourMD Visit: What Actually Happens

From completing your intake to receiving your prescription — a step-by-step walkthrough of your first YourMD visit, what your physician reviews, what to have ready, and what happens after.

Not sure what to expect from a telehealth physician visit? Here is the complete walkthrough — from creating your account through receiving your prescription — including what your physician reviews, what to have ready, and what happens after your first visit.

Have these ready before you start: your current medication list (name, dose, frequency — including vitamins and supplements), your primary medical conditions and past medical history, any recent lab results (A1C, lipid panel, kidney function — not required for most programs but speeds up your visit), your preferred pharmacy name and ZIP code, your HSA/FSA card or preferred payment method. If you are on a GLP-1 program: confirmation that you are not on Medicare or Medicaid (required for NovoCare/LillyDirect savings program eligibility).

Step 1: Create Your Account and Select Your Program (~3 minutes)

Visit telehealth.yourmd.online and create your patient account with your name, date of birth, email, and state of residence. Your state must be one where YourMD is currently licensed: Nevada, Washington, Oregon, or Wisconsin. Select the program you are interested in — you can add or change programs at any time after your account is created.

Step 2: Complete Your Medical Intake (~8–12 minutes)

The intake is a structured medical questionnaire built by a physician — not a marketing survey. It collects your full medical history, current medications and supplements, allergies, family history relevant to your treatment, and specific clinical information for the program you selected. The intake begins with safety screens — questions about acute symptoms that would indicate you need emergency care rather than a telehealth visit. If any safety screen triggers, the intake shows you emergency guidance instead of proceeding to scheduling.

Answer completely and honestly. Every answer your physician uses to evaluate your case comes from your intake. Incomplete or inaccurate information leads to clinical decisions made on the wrong basis.

Step 3: Sign Consent Documents (~5 minutes)

Before your visit is submitted for physician review, you will sign the relevant consent documents — Telehealth Consent, HIPAA Notice of Privacy Practices, Terms of Service, Billing Agreement, and any treatment-specific consents for the program you selected. These are physician-written documents explaining your medication's risks, alternatives, monitoring requirements, and your rights. Signatures are electronic and legally valid. Each consent is timestamped, hashed for tamper-evidence, and stored in your patient record.

Step 4: Payment (~2 minutes)

Visit fee or first month's subscription is collected at this step, processed securely through Stripe. HSA and FSA debit cards are accepted — YourMD physician services are qualified medical expenses under IRS §213(d). Your full card number is never stored on YourMD servers.

Step 5: Physician Review (typically same business day; within 24 hours)

Your intake is reviewed by Dr. Surapaneni personally — the full intake, not an algorithm-generated summary. This review covers your full medical history against the requested treatment, current medications for interactions, relevant lab requirements, and clinical appropriateness of the requested prescription for your specific situation.

Four possible outcomes:

Approve and prescribe: Prescription sent to pharmacy; visit summary in patient portal
Approve with clinical note: Prescription sent with a note explaining a modification, monitoring requirement, or something specific to your case
Labs needed: Clinical case appropriate but required labs must be reviewed first — lab order sent to Quest or LabCorp; no additional visit fee for the follow-up
Decline with explanation: Full explanation of why, and guidance on where to get appropriate care. First-visit fee refunded if the decline is based on something you couldn't have known from the intake description alone

Step 6: Prescription Routing (prescription typically arrives in 2–5 business days)

GLP-1 medications route to NovoCare (Novo Nordisk: Wegovy, Ozempic, Rybelsus) or LillyDirect (Eli Lilly: Zepbound, Mounjaro, Foundayo) — you receive a notification from the manufacturer pharmacy to complete your order and apply savings. Compounded medications route through your assigned pharmacy partner (Hallandale, MediVera, or Valiant). Retail prescriptions route via MDToolbox Surescripts to your pharmacy of choice. Cold-chain injectables ship with appropriate cold-pack packaging.

Step 7: Ongoing Care

Your patient portal is your primary channel after the first visit — direct physician messaging, refill requests, lab result uploads, weight and blood pressure logs, and full visit history. For subscription programs, monthly check-in reminders are sent automatically. Prescription renewals for medications requiring lab monitoring will not be processed until current labs are available — your physician will flag upcoming lab requirements in advance so there is no gap in your prescriptions.

What Your Visit Summary Includes

After every completed visit, a summary is available in your patient portal within 24 hours. It includes: the clinical basis for the prescribing decision, key safety information relevant to your prescription, required monitoring and lab schedule, red flags to watch for and what to do if they occur, instructions for your pharmacy, and next follow-up recommendation. This is not a generated template — it reflects your specific case.

Common Questions Before Starting

Do I need to have a video call?

Most YourMD visits are asynchronous — you complete a thorough intake, your physician reviews it and makes a clinical decision, and you receive a response in your patient portal. Video visits are available and included at the Concierge tier or as a scheduled add-on at the Essential tier.

How long does physician review take?

Most intakes are reviewed same business day. Reviews submitted after 5pm or on weekends are typically reviewed the following business morning. You will receive a portal notification when your review is complete.

What if I have questions during the intake?

Proceed through the intake as completely as you can and submit it. Then send a message through the portal with any questions. For urgent clinical questions, contact support@yourmd.online or 702-430-7801.

Is my information private?

All health information is protected under HIPAA and governed by our Notice of Privacy Practices (v2.0, effective February 16, 2026). Your PHI is stored on HIPAA-compliant Microsoft Azure infrastructure (Central US). We never sell your health data. Full details: telehealth.yourmd.online/interface/legal/hipaa.php