Frequently Asked Questions

Everything you need to know about YourMD Telehealth services

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General Questions Telehealth Process
Insurance & HSA Our Providers
Therapy Platform Technical Support
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General Questions

What is YourMD Telehealth?
YourMD Telehealth is a comprehensive healthcare platform that connects patients with board-certified physicians and licensed therapists through secure video consultations. We offer convenient, affordable healthcare services from the comfort of your home, available 24/7 across all 50 states.
How is YourMD different from other telehealth services?
YourMD stands out with:
  • First visit completely FREE for new patients
  • Transparent tiered pricing: $20 chat, $40 audio, $50 video consultations
  • Integrated AI-powered clinical assistant for better care
  • Complete electronic medical records system
  • Both medical and mental health services on one platform
  • Accept HSA/FSA cards and most insurance plans
What conditions can be treated through YourMD?
Our physicians can treat over 100 common conditions including:
  • Cold, flu, and COVID-19 symptoms
  • Allergies and sinus infections
  • Skin conditions (rashes, acne, etc.)
  • UTIs and yeast infections
  • Pink eye and ear infections
  • Mental health conditions (anxiety, depression)
  • Chronic disease management
  • Prescription refills for maintenance medications
For emergencies, always call 911 or visit your nearest emergency room.

Telehealth Process

How does a telehealth visit work?
The process is simple and convenient:
  1. Register: Create your free account in under 2 minutes
  2. Request Visit: Choose your provider and preferred time
  3. Complete Intake: Fill out a brief medical questionnaire
  4. Video Consultation: Meet with your provider via secure video
  5. Receive Treatment: Get your diagnosis and treatment plan
  6. Prescription: If needed, prescriptions are sent to your pharmacy
  7. Follow-up: Access your records and message your provider
How quickly can I see a doctor?
Most patients can see a doctor within 15-30 minutes for urgent care needs. You can also schedule appointments for later times that work with your schedule. Our providers are available 24/7, including weekends and holidays.
What technology do I need for a video visit?
You'll need:
  • A smartphone, tablet, or computer with a camera
  • A stable internet connection
  • A web browser (Chrome, Firefox, Safari, or Edge)
  • A quiet, private space for your consultation
No special software or app downloads are required. Our platform works directly in your web browser.

Insurance & HSA Information

New: HSA Cards Now Accepted for Telehealth!

Thanks to recent legislation, you can now use your Health Savings Account (HSA) card to pay for telehealth visits, even with high-deductible health plans. This makes quality healthcare more accessible and affordable than ever before.

Can I use my HSA card for telehealth visits?
Yes! Recent federal legislation now allows HSA cards to be used for telehealth services, even if you have a high-deductible health plan (HDHP). This means you can use pre-tax dollars for your YourMD consultations, saving you money on healthcare costs. Simply select HSA as your payment method during checkout.
Do you accept insurance?
Yes, we accept insurance as an optional payment method. However, many patients find our transparent pricing (starting at $20 for chat consultations) is actually less than their insurance copay! How insurance billing works:
  • Private Insurance: We'll bill your insurance, but if they underpay, you'll receive an invoice for the balance
  • Medicare/Medicaid: We accept assignment - whatever they pay is accepted as payment in full
  • Self-Pay Option: Often cheaper than copays - pay directly with credit/debit, HSA, FSA, or ACH
Note: Choosing insurance billing may result in additional charges if your insurance doesn't cover the full cost of service (except for Medicare/Medicaid patients).
Your first visit is always FREE, regardless of payment method!

Nevada Telehealth Parity Law

For Nevada residents: Under Nevada's telehealth parity law, insurance companies cannot discriminate between in-network and out-of-network providers for telehealth services. This means:

  • Equal coverage for telehealth and in-person visits
  • No higher copays for telehealth services
  • Same deductible application as in-person care
  • Protection against network discrimination
Should I use insurance or pay directly?
This depends on your situation:
Pay Directly - Best For:
  • Quick, simple billing
  • No surprise bills later
  • Often cheaper than copays
  • HSA/FSA eligible
  • Immediate service
Insurance Billing - Best For:
  • Low/no deductible plans
  • Medicare/Medicaid patients
  • Already met deductible
  • Employer-sponsored plans
*May receive balance bill if insurance underpays (except Medicare/Medicaid)
How do I submit claims to my insurance?
After your visit, you'll receive a detailed receipt (superbill) that includes:
  • Provider information and NPI number
  • Date of service and CPT codes
  • Diagnosis codes (ICD-10)
  • Amount paid
You can submit this superbill to your insurance company for reimbursement. Many patients receive partial or full reimbursement depending on their plan benefits.

Our Providers - United Medical Group

United Medical Group - Exclusive Healthcare Partner

All medical care on YourMD Telehealth is provided exclusively by United Medical Group, a premier network of board-certified physicians committed to delivering exceptional virtual healthcare.

What is United Medical Group?
United Medical Group is our exclusive medical provider network, consisting of:
  • Board-certified physicians across all specialties
  • Licensed in all 50 states
  • Average of 15+ years clinical experience
  • Specialized training in telemedicine best practices
  • Committed to patient-centered, evidence-based care
All United Medical Group physicians undergo rigorous credentialing and continuous quality monitoring to ensure the highest standards of care.
How are providers credentialed?
Our credentialing process includes:
  • Verification of medical licenses in each practicing state
  • Board certification confirmation
  • DEA registration verification (for prescribing)
  • Malpractice insurance verification
  • Background checks and reference verification
  • Ongoing performance monitoring and patient satisfaction tracking
Can I choose my provider?
Yes! You can:
  • Browse provider profiles before booking
  • See provider specialties and experience
  • Read patient reviews and ratings
  • Request the same provider for follow-up visits
  • Switch providers at any time if needed
For urgent care needs, you'll be connected with the first available provider to ensure quick access to care.

Therapy & Mental Health Platform

For Therapists: Technology Platform Partnership

YourMD provides our advanced technology platform to independent licensed mental health therapists, enabling them to deliver exceptional care through our secure, HIPAA-compliant infrastructure.

How does the therapy platform work?
Our therapy platform operates differently from our medical services:
  • For Patients: Connect with independent licensed therapists for individual or group sessions
  • For Therapists: Use our complete practice management platform including:
    • Secure video sessions
    • Session notes and treatment planning
    • Appointment scheduling and reminders
    • Secure messaging between sessions
    • Outcome tracking tools
    • Insurance billing support
Are therapists employees of YourMD?
No, therapists are independent practitioners who use our technology platform to manage their practices. This model ensures:
  • Therapists maintain their clinical autonomy
  • Direct therapeutic relationships with clients
  • Flexibility in treatment approaches
  • Ability to set their own schedules and rates
YourMD provides the technology infrastructure while therapists provide the clinical care.
What types of therapy are available?
Our platform supports various therapy modalities:
  • Individual therapy (adults, teens, children)
  • Couples counseling
  • Family therapy
  • Group therapy sessions
  • Specialized programs (CBT, DBT, EMDR)
  • Substance abuse counseling
  • Trauma-informed therapy
Specific offerings depend on the individual therapist's training and specializations.

Technical Support

I'm having trouble with video or audio during my visit. What should I do?
Try these troubleshooting steps:
  1. Refresh your browser and rejoin the session
  2. Check your internet connection
  3. Close other applications using your camera/microphone
  4. Try a different browser (Chrome or Firefox recommended)
  5. Ensure your browser has permission to use camera/microphone
  6. Restart your device if issues persist
If you continue having issues, call our support at 914-9YOURMD for immediate assistance.
Is my telehealth visit secure and private?
Absolutely. YourMD uses bank-level security to protect your health information:
  • End-to-end encryption for all video sessions
  • HIPAA-compliant platform and procedures
  • Secure data storage on Azure's healthcare cloud
  • Multi-factor authentication available
  • Regular security audits and updates
  • No recording of video sessions without explicit consent
Can I access my medical records?
Yes! You have 24/7 access to:
  • Visit summaries and doctor's notes
  • Prescription history
  • Lab results (when applicable)
  • Upcoming appointments
  • Billing statements and receipts
  • Ability to download or print records
Log into your patient portal at any time to view your complete medical history.

Billing & Payments

How much does a visit cost?
Our transparent pricing:
  • First Visit: FREE for all new patients
  • Medical Consultations:
    • Chat Consultation: $20
    • Audio Consultation: $40
    • Video Consultation: $50
  • Therapy Sessions: Set by individual therapists (platform subscription model)
  • Prescription Refills: $15 (without consultation)
No hidden fees, no surprises. Many patients find our prices lower than their insurance copays!
What payment methods do you accept?
We accept multiple payment options through secure processors:
  • PayPal/Stripe: Credit cards, debit cards, ACH bank transfers
  • HSA (Health Savings Account) cards
  • FSA (Flexible Spending Account) cards
  • All major credit cards (Visa, Mastercard, Amex, Discover)
  • ACH bank transfers for lower processing fees
  • Insurance billing (see important note below)
Insurance Billing Option

Private Insurance: You can opt to have us bill your insurance. If your insurance underpays for the service, we will send you an invoice for the difference.

Medicare/Medicaid: We accept whatever Medicare or Medicaid pays - no additional charges to you.

Payment is processed securely through PayPal or Stripe at the time of service.
Do you offer any discounts or payment plans?
Yes! We offer several options:
  • First visit always FREE
  • Subscription plans for frequent users (coming soon)
  • Corporate wellness programs
  • Senior citizen discounts
  • CareCredit financing for larger treatment plans
Contact our support team to learn about current promotions and discount programs.

Privacy & Security

How is my health information protected?
We take your privacy seriously with multiple layers of protection:
  • Full HIPAA compliance with regular audits
  • Encryption of all data at rest and in transit
  • Secure Azure healthcare cloud infrastructure
  • Limited access on need-to-know basis
  • Regular security training for all staff
  • Breach notification procedures in place
Read our full Privacy Policy for detailed information.
Who can see my medical records?
Access to your medical records is strictly controlled:
  • You: Full access to all your records
  • Your providers: Only during active treatment
  • Authorized staff: For billing or support (limited access)
  • Others: Only with your written authorization
We never sell or share your health information for marketing purposes.
Can I delete my account and data?
Yes, you have control over your data:
  • Request account deletion at any time
  • Download your records before deletion
  • Some records may be retained as required by law
  • Prescription records kept per DEA requirements
Contact our privacy team at privacy@yourmd.online to initiate account deletion.

Still Have Questions?

Our support team is here to help you 24/7

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